Tuesday, October 19, 2010
(43-84) Say What?
On the one day a week that I go to my office, I usually get something for lunch with my friend Kathy; although we typically try to pick something that we have a coupon for or something that is inexpensive. Yesterday I reminded Kathy that I would be coming in to the office today; and I let her know that I had a coupon for Logan's, because sometimes we get their salad and baked sweet potato combo for $4.99
Ultimately, we decided not to use our Logan's coupon today and tried to decide on something else for lunch. Since we were trying to think of something inexpensive, I suggested that we get French Dip sandwiches from Arby's because I had seen a flyer that offered them 2 for $5.00Kathy and I went to Arby's but we didn't see anything that stated the 2 for $5 offer, so I asked the cashier if we needed a coupon; and what she said really threw me for a loop. The cashier told me that I needed a coupon; BUT they give it back to you. And when I said, "OK, I don't have a physical coupon with me, but I know about the offer, and since you would only be giving me the coupon back anyway; can't I get them 2 for $?" And she said "No." No, I couldn't believe it. I mean they don't even keep the coupon, so what sense does this make? I'd say that I was shocked, but then again, this IS Arby's. The same company that I advised of a typo in their advertisement a couple of months ago. Yes, I had a coupon sheet for Arby's only it wasn't called Arby's in their ad; they were Abry's. Ever so slight difference; but for a Nationwide company; this didn't look good. And neither does this coupon policy.
Anyway, Mari asked the order taker, "If I ordered six separate orders would everyone get their own chips and salsa?" And the voice on the other end of the phone said "Yes." Mari said "OK then, I'm going to give you six separate names for this order; or do I have to hang up and call you back six times?" The order taker than begrudgingly took all six names; and when we went to pick up the food, we found a bag of chips and salsa accompanying each of our meals.
This company, chip policy made absolutely no sense to us. What ever happened to businesses wanting to accommodate their customers so that they would want to return. Why do some businesses cease to remember that without us they have no business; so they shouldn't piss us off with their ridiculous rules. It's not that I believe that the customer is always right, because honestly, sometimes we're not; but it does seem that the coupon at Arby's and the chips at the Mexican restaurant are two policies that need to be re-worked.
Queen of EVERYTHING